Privacy Policy

Updated: August 01, 2025

At EmCell Stem Cell Center, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with us via our website, mobile applications, email, marketing materials, or other digital and offline services. By using our services, you agree to the practices described in this Policy.

1. Scope of Policy

This Policy applies to personal data collected from patients, clients, employees, and other individuals in relation to our stem cell products, treatments, and services.

2. What Is Personal Data?

Personal data refers to any information that can directly or indirectly identify an individual. This includes, but is not limited to:

• Identification data (full name, date of birth, nationality, contact details)
• Medical data (medical history, diagnostic results, treatment records)
• Consent documentation (signed consent forms, treatment agreements)
• Usage data (interactions with our website or digital platforms)
• Financial data (payment details, invoices, if applicable)

Business contact information or data generated during professional duties is not considered personal data.

3. Information We Collect

• Identification and contact information: Name, email, phone, postal address
• Medical information: Health history, diagnostics, treatment records
• Consent documentation: Signed agreements and consent forms
• Usage data: Website activity, log data, cookies, and tracking technologies
• Financial data: Billing and payment information

Log Data: We automatically collect information such as IP address, browser type, pages visited, time spent on pages, and other technical details.

Cookies & Tracking: Cookies and similar technologies may be used to improve our services, analyze trends, and provide personalized experiences. You may refuse cookies, but some features may not function fully.

4. Purpose of Data Processing

• Assess eligibility for stem cell treatments
• Personalize and optimize your treatment protocol
• Fulfill medical, legal, and regulatory obligations
• Communicate treatment updates, follow-ups, and care instructions
• Improve clinical services, research outcomes, and user experience
• Process payments and manage customer relationships

5. Data Sharing

Your information may be shared with:

• Licensed medical professionals directly involved in your care
• GMP-compliant laboratories for cell processing
• Trusted third-party service providers (data storage, communication platforms, marketing, payment processing)
• Regulatory authorities, as required by law

All third parties are contractually obligated to maintain confidentiality and comply with data protection standards. We do not sell your personal information.

6. Data Storage and Security

We store personal data in secure, encrypted systems and use industry-standard cybersecurity measures. Data is retained only as long as necessary for treatment, legal compliance, and research.

While we take commercially reasonable steps to protect your information, no system is 100% secure, and transmission over the internet carries some risk.

7. Your Rights

• Access your personal data
• Request corrections or updates
• Request deletion of your data (subject to medical and legal obligations)
• Restrict processing or request data portability
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact: contact@emcell.com

8. Children’s Privacy

Our services include treatments for children. We collect personal and medical information from minors only with the consent of a parent or legal guardian. If you believe any information has been provided without proper consent, please contact us immediately.

9. Legal Compliance

We comply with applicable data protection laws, including GDPR, HIPAA, and local regulations. We may disclose personal data if:

• Required by law, regulation, or government request
• Necessary to enforce agreements or policies
• Needed to protect the integrity and security of our services
• Required to prevent fraud, harm, or respond to emergencies

10. Third-Party Links and Services

Our website may contain links to other websites. We are not responsible for their privacy practices. We may also work with third-party partners for services such as advertising, shipping, analytics, and event management. All third parties are restricted to using personal data only as needed to provide these services.

11. Targeted Ads, Surveys, and Testimonials

Third-party partners may use cookies and tracking for interest-based advertising. You can opt out of targeted ads but may still receive generic ads.

Participation in surveys or contests is voluntary; requested information is used only for the stated purpose.

Customer testimonials are posted with consent. Requests for removal can be sent to contact@emcell.com.

12. Data Retention

We retain your data only as long as necessary for services, legal obligations, and research. When no longer needed, data is securely deleted or anonymized.

13. Updates to Privacy Policy

We may update this Policy periodically. Significant changes will be communicated via our website or email. Continued use of our services constitutes acceptance of any updates.

14. Contact Us

For questions, data access, corrections, complaints, or privacy inquiries, contact us at:

• Email:  contact@emcell.com
• Phone:  +1 (268) 728
• Address:  EmCell Stem Cell Center, Antigua and Barbuda